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REPORT

Digital Tools Unlock Opportunities for U.S. Small Businesses

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Did You Know?

In our survey of 2,000 U.S. small business owners and senior decision makers (“SMB leaders”), we learned that they use digital tools to increase their agility, resiliency, and ability to adapt to challenges. Digital tools have empowered SMB leaders to expand their business operations and drive growth in key ways: 92% to engage with customers, 87% to grow their customer base, and 84% to sell products and services.
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Said adopting digital tools during the last two years created new opportunities for their business.

78%

View digital tools as important and valuable to their business.

82%
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Small Business
Apr 30

Small Business Impact

Amazon helps small and medium-sized businesses reach customers around the world

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